SmallBizGenius Analysis
Funjet, an online travel agency, receives overwhelmingly negative reviews regarding its customer service and handling of refunds and cancellations. Customers frequently report issues with unhelpful representatives, long wait times, and difficulties obtaining promised refunds, leading to significant frustration.
Category Breakdown
Scores based on analysis of 81 recent reviews
Customer Service Issues
1.5/10Numerous reviewers report poor customer service experiences, citing long wait times, unhelpful representatives, and difficulty resolving issues. Many customers mention being transferred multiple times or having calls dropped, leading to frustration and unresolved problems. For example, several reviewers mention waiting on hold for over an hour and still not receiving adequate assistance.
55 reviews mention thisRefund and Cancellation Problems
1.0/10A significant number of reviewers complain about difficulties obtaining refunds for canceled trips, even when they have travel insurance or are entitled to a refund due to COVID-19 or other unforeseen circumstances. Customers report long delays in receiving refunds, unexpected fees, and being given travel credits instead of their money back. Several reviewers claim that Funjet is holding onto refunds received from airlines and refusing to return them to the customer.
48 reviews mention thisMisleading Practices and Scams
2.0/10Some reviewers accuse Funjet of deceptive practices, such as overpricing trips, booking customers into closed or substandard resorts, and failing to disclose important information about travel protection plans. Customers claim they were charged significantly more than booking directly with the resort or airline and were not informed of better insurance options. Several reviewers use terms like "scam" and "rip-off" to describe their experiences.
20 reviews mention thisBooking Errors and Itinerary Issues
2.5/10Several reviewers report errors in their bookings, such as incorrect names on tickets, canceled reservations without notification, and flights being changed without their consent. These errors often lead to significant stress and additional expenses for customers trying to correct the issues. One reviewer mentioned arriving in Puerto Rico to find their resort reservation had been canceled without warning.
15 reviews mention thisTravel Agent Issues
3.0/10A few reviewers, including travel agents themselves, mention issues with Funjet's supplier, ALG, and the difficulties they face when booking through them. They cite problems with coupon codes, dropped calls, and a lack of support. One travel agent stated they have lost clients due to the problems encountered with Funjet and its associated suppliers.
8 reviews mention thisPros & Cons
What Customers Love
"Funjet took care everything for us, we didn't have to worry about anything. Thank you!Surely, we'll book with them again."
Common Complaints
"I was unable to go to a dear friend's wedding because I got covid. My friend and I paid $150 extra for travel insurance, that only amounted to travel credit that had to be used in 1 year!"
"Everytime I call they just transfer me around then hang up on me."
"Funjet cancelled our resort reservation without warning, showed up to puerto rico and no room."
"OMG, we were totally overpriced for our trip from Washington DC to Liberia, Costa Rica."
"Only 1 star and I have not begun my vacation. Going for my brothers wedding in September and when we checked flight changes found that my last name is incorrect. I was told I had to cancel and rebook the entire trip for my portion which will be an additional $1830 on top of the $3474 already paid."
Common Questions About Funjet
Answers derived from customer review patterns
Is Funjet legit and trustworthy?
Based on the provided reviews, Funjet's legitimacy is questionable due to numerous complaints about scams, hidden fees, and misleading practices. Many customers report being overcharged, booked into closed resorts, or denied refunds they were entitled to. The overwhelming negative sentiment suggests that booking with Funjet carries a significant risk of encountering issues that could lead to financial loss and travel disruptions. Potential customers should exercise extreme caution and consider alternative travel agencies with more positive and reliable track records.
Based on 45 reviewsDoes Funjet have good customer service?
The reviews indicate that Funjet's customer service is severely lacking. Customers consistently report long wait times, unhelpful representatives, and difficulty resolving issues. Many reviewers mention being transferred multiple times, having calls dropped, or receiving conflicting information from different agents. The lack of responsive and effective customer service appears to be a major source of frustration for Funjet customers, making it difficult to address problems and obtain assistance when needed.
Based on 55 reviewsIs Funjet worth it for small business?
Given the overwhelmingly negative reviews, Funjet is likely not a worthwhile option for small businesses. The reported issues with customer service, refunds, and booking errors could lead to significant disruptions and financial losses for business travelers. The risk of encountering problems and the difficulty in resolving them make Funjet an unreliable choice for small businesses that need dependable and stress-free travel arrangements. Small businesses are better off opting for travel agencies with a proven track record of reliable service and positive customer experiences.
Based on 60 reviewsWhat is Funjet's return policy like?
Funjet's return policy, based on customer reviews, is problematic and inconsistent. Many customers report difficulties obtaining refunds, even when they have travel insurance or are entitled to a refund due to unforeseen circumstances. Instead of refunds, customers are often given travel credits with short expiration dates, which may not be suitable for their needs. The process of requesting and receiving a refund is often described as lengthy, frustrating, and ultimately unsuccessful, leading to significant dissatisfaction.
Based on 48 reviewsWhy are customers having trouble getting refunds from Funjet?
Customers are experiencing trouble getting refunds from Funjet due to a combination of factors, including poor customer service, complex refund policies, and alleged deceptive practices. Many reviewers claim that Funjet is slow to process refunds, imposes unexpected fees, or provides travel credits instead of returning the original payment. Some customers also accuse Funjet of holding onto refunds received from airlines and refusing to pass them on to the customer. These issues contribute to a widespread perception that Funjet is unreliable and untrustworthy when it comes to handling refunds.
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